Introduction

Welcome to LYNKUP. We understand the importance of privacy in today's digital age, and we are committed to protecting the personal information of our customers and users. This Privacy Policy is designed to inform you about how we collect, use, and safeguard the personal data you provide to us and to assist you in making informed decisions when using our products and services, including the LYNKUP Device.

At LYNKUP, we believe that privacy is not just a feature but a foundational element of our business. We are dedicated to upholding the highest standards of data protection and ensuring that your personal information is treated with the utmost care and respect. Our commitment to privacy is a reflection of our ethos: to empower, support, and protect our users while continually enhancing our products and services.

Through this policy, we aim to transparently outline our practices regarding data collection, storage, and sharing. We want you to feel confident and secure in your interactions with our technology, knowing that your privacy is a priority at every step. Thank you for placing your trust in LYNKUP.

‍

Our Ethos and Commitment to Privacy

At LYNKUP, we firmly believe that the protection of personal data is not just a legal obligation but a core part of our business ethos. Our approach to data is founded on the principles of respect, integrity, and accountability.

Respect for User Privacy:

  • User-Centric Approach: We prioritize the privacy preferences and needs of our users. Our policies and practices are designed to respect and protect the personal information entrusted to us.
  • Transparency: We believe in being transparent about how we collect, use, and share user data. Clear communication is key to building trust and ensuring our users are informed and in control.

Integrity in Data Handling:

  • Purpose-Limited Data Usage: The data we collect is used solely for the purpose of enhancing user experience and improving our products and services. We do not sell personal data for marketing or advertising purposes.
  • Ethical Data Practices: We commit to ethical practices in data handling. This means we handle data responsibly and with the utmost care, ensuring its accuracy, confidentiality, and integrity.

Accountability and Trust:

  • Compliance with Data Protection Laws: We adhere to all applicable data protection laws and regulations. Our policies are continuously reviewed and updated to stay aligned with legal requirements.
  • Building Trust: We understand that trust is the cornerstone of our relationship with users. We strive to maintain this trust by implementing robust data protection measures and being accountable for our data practices.

Our commitment to privacy is integral to our mission of providing innovative solutions with the LYNKUP Device. We recognize the importance of safeguarding personal information and are dedicated to upholding these values in every aspect of our operations.

‍

Information We Collect

At LYNKUP, our aim is to provide innovative and efficient solutions while respecting your privacy. Understanding and managing what data we collect is a crucial part of this commitment. Here’s an overview of the types of information we collect and how it’s used:

Usage Data:

We collect non-personal data related to how our services are accessed and used. This includes information like device type, operating system, service usage metrics, and performance data. Usage data helps us improve service functionality and user experience.

Personal Information:

When you use our services, we collect personal information that you voluntarily provide. This may include your name, email address, phone number, and other contact details. We use this information to personalize your experience, provide customer support, and communicate with you about our services.

Video and Audio Recordings:

In specific cases, we may collect or access video recordings, audio recordings, and transcripts as part of our service offering. This is done only as needed to provide support, troubleshoot issues, or improve service quality.

Please note, access to such recordings is strictly governed by use-case necessity, and any user has the option to opt out of this data collection. If you wish to opt out, please email us at Team@LYNKUP.ai.

‍

Usage of Collected Information

The information collected is integral to providing and improving our services. We use this data to:

  • Enhance and personalize user experience.
  • Address technical issues and provide customer support.
  • Develop new features and improve existing services.
  • Communicate updates, offers, and other relevant information.

We are committed to handling your data responsibly and ensuring that its use aligns with our privacy values and your expectations as a user.

‍

Use of Collected Data

At LYNKUP, the information we collect is pivotal to our ongoing commitment to delivering exceptional service and innovating in our field. Here’s how we use the data:

  • Improving Quality of Service: The data collected, including user feedback, usage patterns, and technical data, is analyzed to identify areas for service improvement. This ensures that our services are not only meeting but exceeding customer expectations.
  • Developing New Products: Insights gleaned from data collection drive our product development process. They help us identify market needs and opportunities for new solutions.
  • Understanding LYNKUP Usage: Analyzing how customers interact with our services gives us a clearer picture of usage trends and patterns, helping us make data-driven decisions to enhance user experience.
  • Collaboration with Partners: To continually innovate and expand our offerings, we may share some data with trusted partners. This collaboration is guided by our strict privacy standards and focused on creating more refined, efficient, and user-centric services.

We emphasize that our use of data is always with the primary goal of enhancing the value we deliver to our users while respecting your privacy.

AI Training Practices

At LYNKUP, we are dedicated to improving the performance and capabilities of our AI Assistant, AiTAS, to deliver more accurate, efficient, and personalized responses to our customers. As part of this process, we utilize a variety of data sources, including audio transcriptions, session data from LYNKUP interactions, and, in some cases, video. Here’s a detailed overview of how we collect, preprocess, and securely store this data, all while maintaining our strict privacy standards.

Collection of Audio Transcriptions, Session Data, and Video

During customer interactions with the LYNKUP platform, we may collect:

  • Audio Transcriptions: These are generated from customer calls and are transcribed into text using advanced speech-to-text technology. Transcriptions allow us to analyze conversations to improve AiTAS’s language understanding and responsiveness.
  • Session Data: We gather relevant data from LYNKUP sessions, which can include user interactions, inputs, and engagement patterns. This helps us understand how users interact with the system and identify areas for enhancement.
  • Video (on occasion): In some cases, video recordings may be collected during interactions. These recordings are analyzed only when necessary to improve the quality of service, such as for troubleshooting or enhancing the AI’s ability to interpret visual cues when applicable.

Preprocessing and Anonymization

Before any collected data is used for AI training, we undergo a thorough preprocessing phase to ensure that sensitive and personal information is protected:

  • Anonymization: All identifiable information—such as names, contact details, and other personally identifiable information (PII)—is removed from audio transcriptions, session data, and video. This ensures that data is de-identified and cannot be traced back to any individual.
  • Scrubbing Sensitive Data: We employ automated tools and manual review processes to scrub any sensitive information, such as financial data, passwords, or other confidential details, from the datasets.
  • Contextual Review: For video, we ensure that any visual identifiers, such as faces or unique environments, are either anonymized or blurred to protect privacy before the data is utilized for AI training.

Data Storage and Security

Once the data is anonymized and preprocessed, it is securely stored in compliance with industry-standard security protocols. LYNKUP employs the following measures to ensure the safety and privacy of your data:

  • Encryption: All audio transcriptions, session data, and video are encrypted both in transit and at rest using the latest encryption technologies. This ensures that even if data is intercepted, it cannot be accessed or used by unauthorized parties.
  • Secure Cloud Infrastructure: We utilize Microsoft Azure’s cloud platform, known for its comprehensive security features, including continuous monitoring and advanced threat protection, to ensure the integrity of stored data.
  • Access Control: Access to the data is restricted to authorized personnel who are directly involved in the improvement of AiTAS. Only those with specific clearance have access, ensuring that your data is used exclusively for AI training purposes.

Use for AI Training

The preprocessed and anonymized data is used to train our AI models to enhance AiTAS’s ability to understand and respond to customer queries more accurately. By leveraging the diverse data types—audio transcriptions, session data, and occasional video—the AI system gains a richer understanding of customer interactions, improving its natural language processing, contextual awareness, and, where applicable, visual interpretation.

This training process helps AiTAS:

  • Better understand and respond to diverse communication styles and languages.
  • Identify patterns in session data to offer more relevant solutions and recommendations.
  • Enhance its ability to interpret and process non-verbal cues when video is involved.

Commitment to Privacy and Transparency

We remain fully committed to using the collected data solely to improve our services and enhance the functionality of AiTAS. The data is never used for marketing, advertising, or any other commercial purpose. Customers always have the option to opt-out of this data collection by contacting us at Team@LYNKUP.ai.

We understand the trust you place in us when interacting with the LYNKUP platform, and we take every precaution to ensure that your privacy is protected throughout the AI training process. Our use of audio transcriptions, session data, and video is guided by our strict privacy principles, with the goal of delivering a more seamless and tailored customer service experience while respecting your rights and data security at all times.

Data Storage and Security

At LYNKUP, we understand the critical importance of securing and protecting the data we collect. We adhere to industry-standard practices for data storage and security, ensuring the highest level of protection for your personal information.

  • Enterprise-Grade Security with Azure: We leverage Microsoft Azure's cloud platform, known for its robust security measures and reliability.
  • Data Encryption: All data stored within Azure is encrypted both in transit and at rest, using state-of-the-art encryption technologies.
  • Regular Security Audits: We conduct regular security audits and updates to ensure our defenses are up to date against the latest threats.

Our commitment to data security is unwavering, and we ensure your data is protected with the utmost care and diligence.

Sharing and Disclosure of Information

At LYNKUP, our customers' trust and privacy are paramount. While we value our partnerships, our foremost commitment is to our customers. Here's how we approach the sharing and disclosure of information:

  • Selective Partnership: We engage only with partners who uphold the same high standards of data protection that we do.
  • Purpose-Limited Sharing: When we share information with partners, it is strictly for enhancing services or developing new products.
  • Legal Compliance and Disclosure: We may disclose personal information if required by law or in response to valid requests by public authorities.

We want to emphasize that we do not sell user data. Any sharing is done transparently and solely for improving services.

User Rights and Control

At LYNKUP, we recognize and respect your rights concerning your personal data. You have the following rights:

  • Access to Your Data: You have the right to request a copy of the personal information we hold about you.
  • Correction and Updating: If you believe any information we hold is incorrect, you may request that we correct or update it.
  • Data Deletion: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Opt-Out of Data Sharing: You can opt-out of data sharing with our partners by emailing us at Team@LYNKUP.ai.
  • Data Portability: Where applicable, you can request your data in a structured, machine-readable format.

We are dedicated to empowering our users with control over their personal data.

Children's Privacy

LYNKUP is committed to protecting the privacy of children. Our platform is not intended for children under the age of 18, and we do not knowingly collect personal information from them. If we inadvertently collect such information, we will take immediate steps to delete it.

Changes to the Privacy Policy

At LYNKUP, we are continually evolving, and this may necessitate updates to our Privacy Policy. Should there be significant changes, we will notify you by prominently posting updates on our website or sending a direct notification.

Contact Information

For any inquiries regarding this Privacy Policy, our data practices, or your personal data, please contact us at:

Email: Team@LYNKUP.ai

Customer Support: Our dedicated support team is available to assist you with any privacy-related issues or help you exercise your data rights.