Legal
Privacy Policy
Updated: September 2026
This policy explains what LYNKUP collects, why we collect it, who can see it, and the choices you have. It covers our website at lynkup.ai, our mobile app, our web dashboard, and the AiTAS assistant. The service is operated by LYNKUP, LLC ("LYNKUP", "we", "us").
If anything in this policy is unclear, contact us at contact@lynkup.ai.
1. Who This Policy Covers
Five groups of people appear in this policy:
Visitors. Anyone browsing our website. You do not need an account, and we do not ask you for one.
Individual customers. People who sign up and pay for their own account, without going through an employer.
Companies. The contractor businesses that buy seats for their staff. A Company controls its own account and decides who uses it.
Users. Technicians, dispatchers, and administrators who work for a Company and use LYNKUP to do their jobs.
Guests. People who join a session by link without an account.
Where a Company provides LYNKUP to its staff, the Company decides how the service is used within its business, and its own workplace policies apply alongside this one.
2. Our Website
Our website is an information resource. You do not need an account or any details to read it. If you book a demo with us, we collect what you enter when you book: your name, your email address, your company, your phone number, your trade, the features you tell us you are interested in, the time you pick, the email address of anyone you add to the invitation, and anything you add in the notes. We also record how you found our site, such as the campaign link you arrived through, the page you landed on, and the site that sent you, and we keep that with your booking so we know which of our efforts brought you to us. We use all of this to confirm the appointment, send you a reminder, and talk to you about your request. If you use the form on our partnerships page to ask about working with us, we collect what you enter there: your name, your email address, your organization and its website, the kind of partnership you have in mind, and your message. We use it to consider your request and reply to you. If you email us instead, we hold whatever you choose to include in that message.
We do not run advertising or profiling on the site, and we do not build advertising audiences from your visit. For example, we do not place advertising trackers on the site and we do not add visitors to marketing audiences. Our website records the requests it serves, and we review aggregate figures such as page views to understand what people find useful. We do not use this information to identify individual visitors.
3. Cookies
We use two kinds of cookies: those needed to make the website and dashboard work, such as keeping you signed in and remembering basic preferences; and those that help us understand how the product is used.
We do not use cookies for advertising or to track you across other websites. You can block or clear cookies in your browser. Blocking the cookies needed for sign-in will prevent the dashboard from working.
Our website also keeps a small note in your browser of how you first arrived at the site. It stays on your device and is used only if you book a demo. You can remove it by clearing site data in your browser.
4. What We Collect
Account and contact information
Name, work email, phone number, job role, company name, and profile photo. Administrators provide some of this when they invite someone to the team.
Session content
When a session runs, we may collect and store audio and video from it, the transcript produced from it, photos taken during it, readings from connected equipment, the conversation with the assistant, and any report or summary generated from the session.
Device and technical information
A device identifier, app version, operating system, device model, connection quality, notification token, and IP address. We use these to deliver sessions reliably, send notifications, manage seat licensing, and investigate faults.
Usage information
Which features are used and how often. For example, we count how many sessions an account runs, so we can see which parts of the product are useful.
Support, feedback, and billing
Messages you send us, diagnostic detail attached to a fault report, and subscription and seat records. Card numbers never reach our systems.
5. How We Use Information
To run sessions and deliver answers.
To produce transcripts, summaries, and job reports.
To give you a record of work performed, and to give Companies the reporting their administrators rely on.
To provide support and investigate problems.
To keep the service secure, detect misuse, and meet legal obligations.
To bill for seats and manage subscriptions.
To understand which features are used, so we can improve the product.
We do not sell personal information. We do not use it for advertising or share it for cross-context behavioral advertising. We do not use anything captured through LYNKUP to identify or verify who someone is, and we do not create voiceprints, faceprints, or any other biometric identifier.
6. Who Can See Session Content
If you have your own account
Session records you create under your own account belong to you. We do not make them available to an employer, a contractor business, or any other customer. Your account is the only account they appear in.
If you later join a Company's account, sessions you run under that Company's account are visible to that Company, as described below. Your own account and its records stay separate.
If you use LYNKUP through your employer
Your Company can see your sessions. Session records, including transcripts, recordings, photos, equipment readings, generated reports, and usage figures such as session counts and time active, belong to your Company's account. Administrators and owners at your Company can review them, and depending on how your Company is set up, other colleagues may be able to as well.
Reviewing session records is part of how the product is intended to be used. Companies buy LYNKUP in part to review how jobs went and to train their teams. If you would not want something reviewed by your employer, do not capture it in a session.
If you leave a Company, your access to that account ends. The session records you created under it remain with the Company as records of work performed.
LYNKUP's own access to session content
Our access to session content is limited to the people who need it and to three purposes: providing support you have asked for, investigating a fault or misuse of the service, and meeting a legal obligation. We do not access session content for any other reason.
7. People Who Are Not LYNKUP Users
Sessions happen in customer homes and businesses. People who never signed up for LYNKUP, including homeowners, their families, customers, and bystanders, can be captured in a session.
If you are running a session
You are responsible for telling people present that recording may occur and for obtaining whatever consent your local law requires. Recording laws vary, and some require everyone's agreement. Stop recording if someone asks you to.
If you were recorded
You have not agreed to anything with us. This section explains where you stand.
LYNKUP is not designed to capture or store information about people who are not part of the job. We only hold what was captured while the work that brought a technician to you was being done. We do not use that information to build a profile of you, use it for advertising, attempt to identify you, or sell it. It is kept as part of the service record belonging to the customer that sent the technician.
If you want to know what is held or want something removed, email contact@lynkup.ai. Because we have no independent relationship with you and cannot confirm your identity on our own, we will usually need to work through the company or the individual that scheduled the visit. You do not need a LYNKUP account to make this request, and we will tell you what we find.
8. Service Providers
We may use service providers to help us deliver parts of the service. We share only what a provider needs in order to perform its role, and we require them to protect it and to use it only on our instructions.
If the business is ever merged, acquired, or sold, information may transfer with it, and this policy continues to apply to what transfers.
9. Legal Requests
We may disclose information where the law requires it, for example in response to a subpoena, court order, or other valid legal process. We may also disclose it where we believe in good faith that doing so is necessary to protect someone's safety, to investigate misuse of the service, or to establish or defend a legal claim.
We review requests before responding, and we do not hand over more than the request calls for. Where we are legally permitted and practically able, we will notify the affected customer before disclosing their session content, so they can respond if they wish.
10. How Long We Keep It
We do not apply a single deletion schedule to every category of information. Retention works as follows:
Session records. Transcripts, photos, recordings, and reports are kept as part of the account they were created under. There is no automatic deletion schedule. They remain available to the account holder as records of work performed until the account holder or LYNKUP removes them.
Session video. Available to watch for 30 days after a session, after which it is no longer served.
Account information. Kept while the account is active, and for a reasonable period afterwards for legal, tax, and dispute-resolution purposes.
Logs and diagnostics. Kept for a short period, typically around 30 days.
To request deletion, see section 12. We may update this section as our retention practices change.
11. Security
Information is encrypted in transit and at rest, and access to production systems is limited to staff who need it to do their jobs.
No system is perfectly secure. We investigate reports promptly and fix what we find. If you believe you have found a vulnerability, report it to contact@lynkup.ai. We do not pursue action against good-faith research that respects user privacy and does not degrade the service.
12. Your Choices and Rights
Choices
Analytics. You can turn off product analytics in the mobile app's settings.
Notifications. You can turn off notifications in the app or in your device settings.
Camera and microphone. You can change these permissions at any time in your device settings. Revoking them limits what the product can do.
Cookies. You can block or clear cookies in your browser, subject to the sign-in caveat in section 3.
Marketing email. Every marketing message has an unsubscribe link. Service and account messages are not marketing and continue regardless.
Rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, request deletion, request a copy in portable form, or object to certain processing. You will not be treated differently for exercising these rights.
We do not have a self-service portal for exporting or deleting data. Requests go to contact@lynkup.ai. When you email us we will confirm receipt, tell you what we need in order to verify who you are, and respond within the period the law allows. Someone else may make a request on your behalf; say so in the email and we will work out how to verify it.
If you hold your own account, send your request to contact@lynkup.ai and we will handle it directly. We will not route you elsewhere.
If you use LYNKUP through your employer, your Company controls its own account and its records of work performed. Where your request concerns session content belonging to your Company, we will direct you to them and support them in responding.
If you live in a state with its own privacy law
Several states give residents specific rights over their personal information. The rights to opt out of sale and of targeted advertising do not apply to us, because we do not sell personal information and do not use it for targeted advertising. The remaining rights, including access, correction, and deletion, work as described above and are exercised by email. You will not be treated differently for exercising them.
13. Where Information Is Held
LYNKUP is operated from the United States, and information is stored and processed there and in other countries where our providers operate. Wherever it is handled, this policy applies.
14. Children
LYNKUP is professional software for people aged 18 and over. We do not knowingly collect information from children. If we learn that we have collected it, we will delete it.
15. Changes
We may update this policy as the product and the law change. The date at the top shows the current version. If a change is significant, we will post the updated policy here and, where appropriate, notify account administrators directly.
16. Contact
Questions, requests, or concerns about privacy: contact@lynkup.ai