Terms of Service

These Terms govern your use of LYNKUP: our website at lynkup.ai, our mobile app, our web dashboard, connected hardware integrations, and the AiTAS assistant. Together we call these "the Service". The Service is operated by LYNKUP, LLC ("LYNKUP", "we", "us").

LYNKUP is professional software for trade work, and there are two ways to hold an account. You can sign up and pay for your own account (an "Individual Account"). You can also use LYNKUP through a contractor business that buys seats for its technicians and staff (a "Company", and the people using those seats "Users"). If you are using LYNKUP through your employer, both these Terms and your employer's own policies apply to you.

Where these Terms say "your account", they mean whichever of the two applies to you.

1. Agreement

By using our website, creating an account, accepting an invitation, or using any other part of the Service, you agree to these Terms. If you are agreeing on behalf of a Company, you confirm you have authority to bind that Company.

If you do not agree, do not use the Service.

2. What LYNKUP Does

LYNKUP helps a technician in the field get answers without leaving the job. The Service brings together an AI assistant, live support from a person, a dashboard where you review your work and, on a Company account, manage a team, and connections to supported diagnostic equipment.

We improve the Service continuously, so specific features may change. We will not make a material reduction to a paid feature during your paid term without letting you know.

3. Our Website

Our website is an information resource. These Terms apply while you use it.

• Content on the site is for general information. It is not professional, technical, or legal advice, and it is not a warranty or a binding offer. Where a signed agreement or an order form says something different, that document controls.

• We update the site as the product changes, so descriptions and pricing shown there may change without notice.

• Browsing the site does not create an account or a subscription, and does not entitle you to use the app or dashboard.

• The site's text, images, layout, and branding are ours. You can read, link to, and share pages. Do not copy or republish substantial parts of the site, scrape it, or use our name or logo to suggest an endorsement or partnership that does not exist.

• The site may link to third-party pages we do not control. We are not responsible for their content or their practices.

The acceptable-use rules in section 8 apply to the website as well as to the app and dashboard.

4. Accounts and Seats

Individual Accounts

If you hold an Individual Account, the subscription is yours. You decide how the account is used, and the session records you create under it belong to you. No employer or contractor business has access to them through LYNKUP.

If you also join a Company's account, sessions you run under that Company's account belong to that Company. Your Individual Account and its records stay separate.

Company accounts

Seats on a Company account are licensed to the Company, not to the person using them. The Company decides who gets a seat, what each person can access, and when to remove someone. Removing a User ends that person's access. It does not by itself delete the session records already created under the Company's account.

Your account

Keep your credentials confidential. If you believe someone else has used them, tell us promptly. You are responsible for activity under your account. Accounts are personal, and you must not share one login between people.

Eligibility and what you confirm

LYNKUP is for professional use in the trades by people aged 18 or over. It is not intended for children, and we do not knowingly create accounts for them.

When you create an account, and each time you use the Service, you confirm that:

• You are at least 18 years old.

• You are using LYNKUP for trade or professional work.

• You hold the training, licensure, and certifications the law requires for the work you perform.

• The information you give us when you sign up is accurate, and you will keep it current.

If any of this stops being true, stop using the Service and tell us. AiTAS is built on the basis that a qualified person reviews its output before acting on it, and it is not safe to use on any other basis. See section 7.

We may suspend or close an account where we have reason to believe these confirmations are not accurate.

5. Who Can See Your Sessions

Individual Accounts

Session records created under an Individual Account belong to you. We do not make them available to an employer, a contractor business, or any other customer. Our own access to them is limited by our Privacy Policy.

Company accounts

When a User runs a session under a Company account, the record of that session belongs to the Company's account and is available to that Company's administrators and to other authorized people at that Company. This includes transcripts, recordings, photos captured during the session, equipment readings, and any report generated from it.

If you are a technician using LYNKUP through your employer, assume your employer can review your sessions. If you would not want something reviewed, do not capture it in a session.

Companies are responsible for telling their own staff that LYNKUP is in use and for meeting any notice, consent, or works-council obligations that apply to them as an employer.

LYNKUP operates the systems that store this content. The Company, not LYNKUP, decides who at the Company may see it. If you are a User and want to know what your Company can see, or want something corrected or removed, start with your Company's LYNKUP administrator. If that does not resolve it, contact us and we will help where we can.

6. Recording and Consent

Sessions may be recorded. Where a session includes someone who is not a LYNKUP user, for example a homeowner or a customer on a video call, the person running the session is responsible for obtaining whatever consent local law requires before recording. Recording laws differ by state and country, and some require the consent of everyone present.

By running a session, you confirm that you have given whatever notice and obtained whatever consent the law requires from anyone who appears or is heard in it. Do not use LYNKUP to record anyone who has asked not to be recorded.

7. Limits on AiTAS Guidance

AiTAS produces suggestions from the information available to it. Like any AI system, it can produce answers that are wrong or incomplete, including answers that appear authoritative, and it cannot see everything a person on site can see.

Trade work involves gas, electricity, refrigerants, pressurized systems, and heights. A wrong call can injure someone or damage property, so the following applies:

• AiTAS output is a starting point for a qualified technician's own judgment. It is never a replacement for that judgment.

• It is not a substitute for training, licensure, manufacturer documentation, or applicable codes and regulations.

• Verify anything that affects safety independently before you act on it.

• You remain fully responsible for the work you perform and for complying with the law and, where you have an employer, with your employer's procedures.

Do not use LYNKUP as the sole basis for a decision where being wrong could hurt someone. Never let AiTAS override a safety procedure, a lockout/tagout step, or your own judgment on site.

Accuracy of reports and transcripts

Transcripts and the reports generated from them can be incomplete or inaccurate. They are a working record of a visit, not a certified or verbatim account of it.

An AiTAS report or transcript must not be the sole basis for a decision that materially affects a person, such as discipline, termination, or a finding of fault, without a human review of what actually happened. This applies to any customer who supervises or engages other people.

AiTAS output and manufacturer references

• AiTAS output reflects the AI technology behind it. It is not a certification or endorsement by LYNKUP. Where output mentions a manufacturer or a product, that does not mean the manufacturer endorses us or is affiliated with us.

• Output is not unique. Another technician asking a similar question about similar equipment may receive similar or identical guidance.

8. Acceptable Use

Use LYNKUP lawfully and for its intended purpose. Do not:

• Break the law, infringe someone's rights, or violate a third party's privacy.

• Upload content you do not have the right to share, or anything unlawful, harassing, or malicious.

• Attempt to access accounts, sessions, or data belonging to another company or another user.

• Probe, scan, or interfere with the Service or its infrastructure, or attempt to circumvent access controls, seat limits, or rate limits.

• Reverse engineer the Service, or use it to build a competing product.

• Use automated means to extract data at scale, or resell access to the Service.

• Submit sensitive personal information that is not needed to do the job, for example payment card numbers, government identifiers, or health records.

If you find a security vulnerability, report it to contact@lynkup.ai rather than exploiting it. We do not pursue action against good-faith research that respects our users' privacy and does not degrade the Service.

9. Fees and Billing

Individual Accounts are billed on a recurring basis. Company accounts are billed per seat on a recurring basis. Card details are never stored on LYNKUP's own systems.

• Subscriptions renew automatically for the same period unless cancelled before renewal.

• On a Company account, adding seats mid-term is charged pro rata. Reducing seats takes effect at the next renewal.

• Fees exclude taxes, which are added where applicable.

• We may change pricing with reasonable notice before your next renewal.

• If payment fails, we may suspend access after notifying the account holder and allowing a reasonable period to fix it.

If you have a question about your bill or believe there is a discrepancy, contact us and we will work it out.

10. Hardware

Where LYNKUP supplies or supports hardware, that equipment is covered by the warranty provided with it. Third-party diagnostic instruments that connect to LYNKUP are covered by their own manufacturers' warranties and terms, not by ours.

11. Intellectual Property

Ours

LYNKUP, AiTAS, the software, and our documentation, branding, and content remain our property. These Terms grant a limited, non-exclusive, non-transferable right to use the Service during your subscription. They grant no other rights.

Yours

Content submitted through the Service, together with the reports generated from it, belongs to the customer who created it. This includes session recordings, transcripts, photos, notes, and equipment data. If you hold an Individual Account, that content is yours. If it was created under a Company account, it belongs to the Company: as between a User and the Company, these are business records created with software the Company bought, and the Company owns them. As between any customer and LYNKUP, we claim no ownership of them. You grant us the rights needed to host, process, transmit, and display that content in order to operate and support the Service, and to maintain security and reliability. Our use of that content is further limited by our Privacy Policy.

Confidentiality

We treat session content as confidential, whether it belongs to an Individual Account or to a Company. We do not disclose it outside the people and purposes described in these Terms and our Privacy Policy, and we require anyone who helps us operate the Service to protect it on the same basis. This does not stop us acting where the law requires it, or where it is necessary to investigate misuse of the Service or protect someone from harm.

Feedback

If you send us suggestions, we may use them freely to improve the product, without obligation to you.

12. Availability

We work to keep LYNKUP available and reliable, but we do not promise uninterrupted service. Maintenance, outages outside our control, and connectivity problems in the field can all interrupt access. Unless we have signed a separate written agreement that includes a service level commitment, the Service is provided without one.

13. Disclaimers

Except where the law does not allow it, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that AiTAS output is accurate, complete, or suitable for a particular job. See section 7.

14. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

Our total liability arising out of or relating to the Service is limited to the amount paid to us for the Service in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

15. Indemnity

You agree to indemnify and hold us harmless from third-party claims, damages, and reasonable costs arising from your use of the Service in breach of these Terms, your violation of law, or your infringement of a third party's rights. This includes claims arising from recording someone without the consent the law required.

16. Term, Suspension, and Termination

You may cancel at the end of your current billing period. On a Company account, the Company makes that decision. We may suspend or terminate access if these Terms are breached, if payment is not made, or if continued use poses a security or legal risk. Where circumstances allow, we will give notice and an opportunity to fix the problem first.

If you believe we have suspended or terminated an account in error, tell us at contact@lynkup.ai and we will review it.

On termination, the right to use the Service ends. Export anything you need before your account closes. Provisions that by their nature survive continue to apply, including intellectual property, confidentiality, disclaimers, liability limits, indemnity, and dispute resolution.

17. Changes to These Terms

We may update these Terms as the product and the law change. If a change is material, we will give reasonable notice by posting an updated version here with a new date and, where appropriate, by notifying account administrators directly. Continued use after a change takes effect means you accept the updated Terms.

18. Dispute Resolution

Talk to us first

Most problems are resolved quickly by email. Contact contact@lynkup.ai before starting formal proceedings, and give us 30 days to try to resolve it.

Binding arbitration

If we cannot resolve a dispute informally, both parties agree to binding arbitration before a neutral arbitrator with relevant industry knowledge. Arbitration will take place in San Antonio, Texas, unless both parties agree otherwise. The arbitrator's decision is final and may be entered in any court with jurisdiction. Each party bears its own costs unless the arbitrator directs otherwise.

Exceptions

Either party may still go to court for injunctive or equitable relief to protect intellectual property or confidential information, and either party may bring a qualifying claim in small claims court.

19. Governing Law

These Terms and any dispute arising from them are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Where a matter proceeds in court rather than arbitration, the courts of Texas are the venue. If you use LYNKUP from outside Texas, you agree that Texas law applies.

20. Apps Downloaded from an App Store

Where you download the LYNKUP app from a third-party app store, additional terms apply, and the store operator requires us to state them.

• These Terms are between you and LYNKUP only. They are not an agreement with Apple or any other app store operator.

• Your license to use the app is non-transferable, and limited to use on Apple-branded products that you own or control, as permitted by the App Store Terms of Service, including access through Family Sharing or volume purchasing where those apply.

• LYNKUP, not the store operator, is solely responsible for providing maintenance and support for the app. The operator has no obligation to provide any.

• LYNKUP, not the store operator, is responsible for any product warranty. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation of any kind.

• LYNKUP, not the store operator, is responsible for addressing any claim relating to the app, including product liability, any failure to conform to a legal or regulatory requirement, and claims arising under consumer protection or similar law.

• LYNKUP, not the store operator, is responsible for the investigation, defense, settlement, and discharge of any third-party claim that the app infringes that party's intellectual property rights.

• You confirm that you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and that you are not listed on any US Government list of prohibited or restricted parties.

• You must comply with any applicable third-party terms when using the app.

• Apple and its subsidiaries are third-party beneficiaries of these Terms, and on your acceptance of them have the right to enforce these Terms against you.

Questions or complaints about the app: contact@lynkup.ai

21. General

• If any provision is held unenforceable, the rest remains in effect.

• Not enforcing a provision is not a waiver of it.

• You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

• These Terms, together with the Privacy Policy and any signed agreement covering your account, are the entire agreement between us. Where a signed agreement conflicts with these Terms, the signed agreement controls.

22. Contact

Questions about these Terms: contact@lynkup.ai