1. Acceptance of Terms

By accessing and using the products and services of LinkPro, you accept and agree to be bound by the terms and provisions of this agreement.

2. Nature of Service

LinkPro specializes in the development and provision of an integrated hardware and software solution tailored to support technicians in the field. Our offering comprises:

Module Device: A state-of-the-art module that users can conveniently attach to their belt. This device serves as the central hub for our service, ensuring seamless communication between the user and remote support.

Camera Glasses: These are specialized glasses equipped with a camera that offers a first-person perspective of the technician's viewpoint. This allows the senior technician at the remote location to see what the on-field technician is encountering in real time. With built-in audio and video capabilities, the glasses serve as an interactive conduit, making remote assistance highly efficient.

The core objective of our service is to bridge the gap between on-site technicians and their more experienced counterparts at a centralized location. Through the synergy of our hardware and software, we enable instant support, guidance, and problem-solving, reducing downtime and increasing the efficiency and accuracy of technical work. This unique combination ensures that the technician in the field is never truly alone, having the expertise of senior professionals just a click away.

3. Account Registration

To provide a personalized and secure experience, LinkPro requires users to undergo a registration process to access and utilize specific features and functionalities of our products. Details of this process include:

Sign-Up Process: During registration, users will be prompted to provide certain essential details, which may include but are not limited to, their name, company name, email address, and a chosen password. This information ensures that each user has a unique identifier on our platform.

Profile Creation: Upon successful registration, users can set up and customize their profiles, adding further details or preferences that might enhance their interaction with LinkPro products and services.

Account Security: Users are provided with tools and recommendations to create strong, unique passwords for their accounts. It is crucial for users to ensure their passwords remain confidential to prevent unauthorized access.

Account Recovery: In the event a user forgets their password or faces login issues, LinkPro offers a streamlined account recovery process. This may involve sending a reset link to the registered email address or answering security questions set by the user during registration.

Account Responsibility: While LinkPro employs robust security measures to protect user data, it is incumbent upon users to maintain the confidentiality of their account credentials. This includes not sharing login details with others and regularly updating passwords. Users are held responsible for all activities that occur under their account.

Deactivation/Deletion: Users have the right to deactivate or delete their accounts at any time. However, certain data may be retained for legal or operational purposes, consistent with LinkPro's privacy policy.

We encourage users to review our privacy policy and data handling practices to understand how their information is used and protected within the LinkPro ecosystem.

4. Payment

LinkPro is committed to offering flexible and secure payment options to cater to the diverse preferences of our users. Here's a detailed breakdown of our payment policies:

Payment Methods:

Credit & Debit Cards: We accept all major credit and debit cards. Our payment gateway ensures that all card transactions are secure, employing advanced encryption techniques to protect sensitive card information.

ACH Transfers: For users who prefer bank transfers, we offer Automated Clearing House (ACH) transfers as a method of electronic payment, providing a reliable and efficient alternative to card payments.

Payment Schedule:

The due date for payments, whether one-time or recurring, is determined during the purchase or subscription process. Users will receive an invoice or payment notification specifying the amount and due date.

For subscription-based services, regular reminders may be sent prior to the due date to ensure uninterrupted service.

Late Payments:

If a payment is not received by the specified due date, users may receive a notice highlighting the missed payment and providing a grace period for completion.

Continual failure to settle payments within the grace period can result in temporary suspension of services. Users will be informed of any such suspension and the steps to reactivate their account.

Automatic Renewals:

For subscription services, users might have the option to set up automatic renewals. This means the chosen payment method will be automatically charged based on the subscription cycle, ensuring seamless service continuity.

Payment Security:

LinkPro prioritizes the security of user financial data. All transactions are processed through secure channels with advanced encryption protocols. We do not store sensitive payment details unless explicitly permitted by the user.

Payment Discrepancies:

If users identify any discrepancies in their billing or face issues during the payment process, they are encouraged to contact our support team promptly. We strive to address and resolve payment concerns swiftly and efficiently.

Service Termination:

Persistent non-payment or payment violations can lead to the termination of services. In such cases, users will be given ample notice and opportunities to rectify the situation before any final termination decision.

We recommend users regularly review their payment settings and details to ensure uninterrupted access to LinkPro's offerings.

‍

5. User Data

The privacy, security, and trust of our users are paramount to LinkPro. In our endeavor to offer efficient services, we collect specific personal data from our users. Here's an in-depth look at our data collection and usage policies:

Data Collection:

Basic Personal Information: This includes standard details like the user's name, company name, phone number, and address. Such data assists us in personalizing our offerings and ensuring effective communication.

Technical Data: As users interact with our products and services, we might collect device information, IP addresses, browser type, and other technical data to optimize and enhance user experience.

Usage Data: Insights about how users navigate and utilize our services, such as the features accessed and time spent on our platform, may be recorded. This helps us understand user behavior and refine our offerings accordingly.

Purpose of Data Collection:

The primary aim is to enhance user experience and provide tailored services. Understanding user preferences and demographics aids in our continuous improvement.

Some data is crucial for communication purposes, ensuring that users receive timely updates, assistance, and relevant information about our services.

Additionally, certain data may be used for analytical and research purposes, helping us identify market trends and user needs.

Data Security:

LinkPro employs advanced security measures, such as encryption and secure servers, to ensure that user data remains protected from unauthorized access, breaches, or theft.

Regular security audits and assessments are conducted to identify potential vulnerabilities and address them proactively.

Data Sharing and Third Parties:

We value user privacy and do not sell or lease personal data to third parties for marketing purposes.

However, certain third-party service providers (e.g., payment processors or cloud service providers) might access user data as a part of their contractual obligations to provide specific services to LinkPro. In such cases, we ensure that these entities maintain strict data confidentiality and have robust security measures in place.

User Rights:

Users have the right to access, modify, or delete their personal data stored with LinkPro. Requests for data access or changes can be made through our user dashboard or by contacting our support team.

Users also have the right to opt-out of any non-essential communications or data collection, although this may impact the quality of the services received.

Data Retention:

LinkPro retains user data for durations necessary to fulfill the purposes for which it was collected, unless a longer retention period is mandated by law or for operational reasons.

Updates to Data Policies:

As technology and practices evolve, LinkPro may periodically update its data policies. Users will be notified of any significant changes affecting their data rights or privacy.

We encourage users to review our comprehensive Privacy Policy to understand in detail how their data is managed and protected.

6. User-Generated Content

User-Generated Content (UGC) plays a pivotal role in many modern software applications and platforms, and at LinkPro, we deeply respect the sanctity and privacy of this content. Here's a more detailed breakdown of our policies surrounding UGC:

Definition of User-Generated Content:

UGC refers to any content—be it videos, images, audio recordings, text, or any other data—that users create, upload, or share while using LinkPro products. Given the nature of our products, this could include video feeds from camera glasses, voice recordings, annotations, or any other form of data input by the user.

Confidentiality:

All UGC is considered private and confidential. LinkPro implements stringent measures to protect the integrity and privacy of this content. Our systems are designed to treat UGC with the utmost respect, ensuring that only authorized users can access their respective content.

Access by LinkPro:

By default, LinkPro does not access or review UGC unless it's necessary for technical troubleshooting, user assistance, or to ensure the optimal functioning of our products. Any such access will be performed with transparency and prior notification to the user when feasible.

Sharing and Distribution:

LinkPro does not share, distribute, or sell UGC to any third parties.

UGC may only be shared with third parties if the user provides explicit consent. For instance, if a user wishes to integrate LinkPro with another service or platform, they might authorize the sharing of specific UGC.

As stated, the only exception to this rule is if we are compelled by law, such as through a legal subpoena or court order. In such cases, we will always strive to notify the user unless prohibited by law.

Data Protection:

UGC is protected using advanced encryption methods both during transmission (while being uploaded or streamed) and at rest (when stored on our servers). This ensures that even in the unlikely event of a security breach, UGC remains inaccessible and unintelligible to unauthorized parties.

User Control:

Users have full control over their UGC. They can manage, modify, or delete their content as they see fit. If a user chooses to delete specific UGC, it will be removed from our servers, and any backups will be purged in accordance with our data retention policies.

Backups and Redundancy:

To prevent accidental data loss, UGC might be backed up on our servers. These backups are also encrypted and are subject to the same strict confidentiality standards as the primary data.

Feedback and Improvements:

Occasionally, with user consent, UGC may be used anonymously and in aggregate to improve the functionality, reliability, and user experience of our products. In such cases, all identifiers are removed, ensuring the data remains anonymous and untraceable to any specific user.

Ownership and Permission:

When creating or sharing content that includes images, videos, or any data related to private residences or properties, users must obtain the express permission of the property owner or resident prior to recording or dissemination through LinkPro's products. It is the sole responsibility of the user to ensure they have all necessary consents and rights to capture and share such content.

Limitation of LinkPro's Liability: LinkPro is not responsible for and disclaims all liability arising from any unauthorized recordings or sharing of content within private residences or properties by users. Users are solely accountable for any legal or personal consequences that may result from unauthorized recordings or dissemination. If a user fails to adhere to this clause, LinkPro reserves the right to take appropriate action, which may include account suspension or termination.

Users are reminded to always respect privacy laws and personal boundaries when using our products to create and share content.

7. Termination

The relationship between LinkPro and its users is predicated on mutual trust and adherence to established terms. While we strive to maintain a consistent and supportive user experience, there are instances where the termination of services may become necessary. Below is a comprehensive overview of our termination policies:

Grounds for Termination:

Lack of Payment: One of the primary reasons for service termination is the non-payment or consistent late payment for our services. If invoices remain unsettled beyond the stipulated grace period, it may result in suspension or eventual termination of services.

Violation of Terms: Breaching any of the terms and conditions, privacy policies, or any other agreement set forth by LinkPro can be grounds for immediate termination. This includes, but is not limited to, misuse of our products, unauthorized sharing of content, or any activity that might compromise the security and integrity of our platform.

Illicit Activities: Any user found engaging in illegal or fraudulent activities using LinkPro's products or services will face immediate termination.

Operational Necessities: Rarely, due to technical or operational challenges, LinkPro might need to terminate or modify certain services. In such cases, users will be provided alternatives or equivalent solutions.

Notification Process:

Prior to any termination, LinkPro will send a notification to the affected user detailing the reason for the impending action. This communication will specify the issue, any potential remedies, and the timeline by which actions need to be taken.

For issues that can be rectified, such as payment discrepancies, users will be given a defined period to address and resolve the matter to prevent termination.

Opportunity to Redress:

We believe in fairness and will always provide users an opportunity to rectify issues that could lead to termination. Whether it's a payment arrangement or addressing a breach of terms, we encourage open communication to find a suitable resolution.

Consequences of Termination:

Post-termination, the user will lose access to all services and data associated with their LinkPro account. While certain data might be retrievable for a limited period, it's recommended that users back up their essential data regularly.

Terminated accounts might face restrictions if they attempt to re-register or re-subscribe to LinkPro services in the future.

Appeal Process:

If users believe their services were terminated unjustly, they have the right to appeal the decision. The appeal process will involve a review of the termination grounds, after which a final decision will be communicated to the user.

8. Refund/Return Policy

Understanding the financial commitment users make when choosing LinkPro's products and services, we believe it's essential to maintain transparency regarding our refund and return policies. Here's a detailed overview:

General Policy:

As a default stance, LinkPro does not offer refunds or accept returns on its products and services. Once a product has been shipped or a service activated, users are deemed to have accepted the terms of purchase, which typically excludes the option for a refund or return.

Exceptions:

While the general rule is no refunds or returns, there are occasional promotions, special offers, or specific product lines where different terms might apply. In such cases, the exception to the rule will be explicitly stated at the point of purchase.

Manufacturing Defects: If a user receives a hardware product that is demonstrably defective or not functioning as intended due to manufacturing issues, LinkPro will endeavor to provide a replacement or repair, subject to the user reporting the defect within a specified period after receipt.

Trial Periods:

For certain products or services, LinkPro might offer a trial period. If a user is unsatisfied within this period, they might be eligible for a refund or the option to discontinue without additional charges. The specifics of such offers will be clearly detailed during the purchase or sign-up process.

Refund Process:

In the rare instances where a refund is approved, the process may vary depending on the payment method used. For credit card payments, refunds will typically be credited back to the original card used for purchase. For ACH transfers or other methods, LinkPro's finance team will coordinate with the user to ensure a smooth refund process.

Return Process:

For any approved returns, users will be provided with instructions on how to package and ship the product back to LinkPro. It's essential to follow the guidelines closely to prevent any damage during transit. Returns might be subject to inspection before any actions (e.g., replacements) are taken.

Duration:

Refunds or returns, if applicable, must be requested within a specific timeframe post-purchase. This timeframe, when available, will be communicated clearly to the user during the purchase process.

Non-refundable Expenses:

Even in cases where a refund is processed, certain expenses, like shipping fees or transaction charges, might be non-refundable. Users will be apprised of any such deductions beforehand.

9. Limitation of Liability

LinkPro's commitment to providing top-tier products and services is unwavering. However, it's vital for users to understand the boundaries of our responsibility and the extent to which we can be held liable. Here's an in-depth outline of our limitation of liability:

Scope of Liability:

Direct Damages: While LinkPro endeavors to provide reliable and effective products and services, our liability in any circumstance will typically be limited to the direct damages that can be reasonably foreseen, and usually not exceeding the amount paid by the user for the product or service in question.

Exclusions: Importantly, LinkPro is not responsible for indirect, special, incidental, or consequential damages. This includes, but is not limited to:

Lost profits due to service disruption.

Damages or losses related to third-party products or services.

Loss of goodwill, reputation, or business opportunities.

Damages or loss of data, including costs of recovering or reproducing said data.

Any other intangible losses.

User Responsibility:

All users must acknowledge that while LinkPro takes substantial measures to ensure the reliability and safety of its services, the nature of technology means there's an inherent risk. Thus, the use of LinkPro's services and products is at the user's discretion and risk.

Users are encouraged to regularly back up their data, ensure proper usage of products, and take other precautionary measures to minimize potential losses.

Third-Party Interactions:

LinkPro's products and services might interact with, depend on, or be integrated with third-party products or platforms. Any malfunction, disruption, or issue arising from these third-party entities is beyond LinkPro's control, and we shall not be held liable for any resulting damages.

Maximum Liability:

In cases where liability is ascertained, the maximum compensation will generally be limited to the total amount the user has paid to LinkPro for the product or service involved, within a specified timeframe.

Jurisdictional Variations

It's worth noting that certain jurisdictions might not allow the exclusion or limitation of liability for incidental or consequential damages, so the above exclusions may not apply in those jurisdictions.

Informed Agreement:

By choosing to use LinkPro's products and services, users inherently agree to the limitations and conditions laid out in this section. This agreement is an integral part of the terms and conditions governing the use of LinkPro's offerings.

10. Dispute Resolution

Disputes are an unfortunate aspect of business, but LinkPro is dedicated to addressing and resolving conflicts in a fair, timely, and efficient manner. This section provides an overview of the process and principles governing any disputes that might arise between LinkPro and its users:

Preference for Amicable Resolution:

Before resorting to formal proceedings, both LinkPro and the user agree to make a good-faith effort to resolve any dispute informally. This might involve direct communication, mediation, or other non-litigious methods. We believe that most concerns can be resolved through dialogue and mutual understanding.

Binding Arbitration:

If an amicable solution cannot be reached, the parties agree to submit to binding arbitration. This means that instead of suing in court, both parties agree to resolve their dispute through a neutral arbitrator.

The arbitration proceedings will be conducted in San Antonio, Texas, unless both parties mutually agree to a different location.

Arbitration Procedures:

The arbitration will be conducted by a neutral arbitrator who is knowledgeable in the field and agreed upon by both parties.

Both parties will have the right to present evidence and arguments.

The decision of the arbitrator will be final and binding upon both parties. This decision can then be entered into a court of competent jurisdiction for enforcement if necessary.

Costs:

Unless otherwise agreed upon, each party will bear its own costs for the arbitration process. However, the arbitrator may, based on the outcome and circumstances, direct one party to bear a significant portion or all of the costs.

Exclusions:

Notwithstanding the above, both parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

Waiver of Class Action:

Users and LinkPro agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. This means that neither party can bring a claim as a class representative or a class member in a class action, consolidated action, or representative action.

Governing Law:

While the arbitration will take place in San Antonio, Texas, the laws of Texas will govern these terms, the relationship between LinkPro and its users, and any disputes arising from them.

By using LinkPro's products and services, users agree to this dispute resolution clause. It is important to periodically review and remain informed about this and other sections of our terms and conditions. If users have questions or concerns, they are encouraged to reach out for clarity.

11. Changes to Terms and Conditions

The digital and technological landscapes are continuously evolving, necessitating periodic updates to LinkPro's terms and conditions to remain aligned with best practices, legal requirements, and user expectations. Here's a detailed overview of our approach to making and communicating changes:

Right to Amend:

LinkPro maintains the sole discretion to amend, modify, add, or remove portions of these Terms and Conditions. Such changes ensure that our terms are up-to-date and reflective of current industry standards and our product and service offerings.

Notification of Changes:

Transparency is a cornerstone of our operations. Should there be any significant alterations to our terms, LinkPro will proactively notify its users.

Notifications may be delivered through various means, including but not limited to, email alerts, in-app notifications, or updates on our official website.

Review Period:

Typically, changes to our terms and conditions will be communicated with a certain lead time, allowing users to review and familiarize themselves with the updates before they take effect.

User's Responsibility:

It is the user's responsibility to periodically review the Terms and Conditions, especially after being informed of modifications. Continuous use of LinkPro's products and services following any update constitutes an acceptance of the revised terms.

If a user disagrees with any of the changes made, they should cease using LinkPro's services and reach out to our support team for any clarifications or concerns.

Archival of Previous Terms:

For transparency and reference, LinkPro may maintain an archive of previous versions of the terms and conditions. This ensures that users can compare and understand the nature and rationale behind any changes made.

Significance of Changes:

Not all updates to the terms and conditions will be deemed "significant." Minor grammatical corrections, rephrasings, or updates to contact details might not warrant a notification. However, any changes that could materially affect the user's rights, responsibilities, or the scope of services provided by LinkPro will certainly be communicated.

Feedback on Changes:

We value user feedback. If there are concerns or suggestions related to any of the updated terms, users are encouraged to share them. While we cannot guarantee all feedback will result in further modifications, all input is considered and appreciated.

Adherence to the most recent version of the Terms and Conditions is mandatory for all users. As LinkPro continues to grow and innovate, these updates ensure that both the company and its users are safeguarded and operating within a clear, mutual understanding.

12. Governing Law

Legal frameworks and jurisdictional nuances can significantly influence the interpretation and execution of terms and conditions. With this in mind, it's essential to clarify the governing law that will provide the lens through which our terms are viewed and enforced. Below is a more comprehensive breakdown of this section:

Jurisdictional Reference:

The Terms and Conditions set forth by LinkPro are designed to align with, and will be interpreted under, the laws of the state of Texas. This encompasses both statutory laws passed by the Texas Legislature and case law developed by Texas courts.

Implications:

By invoking the laws of Texas, any ambiguity, conflict, or potential dispute arising from these terms will be resolved through the legal principles, precedents, and statutes specific to Texas.

The reference to Texas law serves to set a consistent legal standard, ensuring that both LinkPro and its users are aware of the rules and principles that apply, irrespective of where they might be physically located or operate.

Jurisdiction of Disputes:

While the terms are governed by Texas law, it also implies that Texas courts will typically be the venue for any legal proceedings or disputes arising from these terms. This does not preclude other modes of dispute resolution mentioned earlier, like arbitration, but if a matter does proceed to court, Texas will be the preferred jurisdiction.

Interstate and International Considerations:

Users outside the state of Texas, whether elsewhere in the United States or internationally, should be aware that by using LinkPro's services, they're agreeing to be bound by Texas law. This can have implications for users who might be more familiar with their local legal systems, and they're encouraged to seek independent legal advice if unsure.

Consistency with Other Clauses:

While the governing law is Texas, other clauses in these terms, like dispute resolution, will also refer back to this jurisdiction. However, it's important to view all sections in tandem to get a comprehensive understanding of the legal landscape.

By emphasizing Texas as the governing law, LinkPro aims to provide clarity and reduce uncertainties that could arise from multiple, potentially conflicting, legal standards. Both parties – LinkPro and its users – can thus approach the terms with a clear understanding of their rights, responsibilities, and the legal backdrop against which these terms are set.

‍

13. Warranty Clause

Standard Warranty: LinkPro is committed to delivering quality products to our users. To this end, our devices come with a standard one-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under regular and traditional use.

Exclusions: The following scenarios will void the provided warranty:

  • Mishandling or Abuse: Any visible signs of negligence, such as heavy impact damage from throwing or dropping the device on the ground, will exempt the device from warranty coverage.
  • Unauthorized Modifications: Opening, altering, or tampering with the device in any way that compromises its structural integrity or intended functionality will lead to immediate voiding of the warranty. This includes but is not limited to unauthorized repairs, modifications, or additions.

Warranty Claims: If a user believes their device has a defect covered by our warranty, they can submit a claim to our dedicated warranty team. The following principles guide our warranty claim processing:

  • Fair Assessment: All warranty claims will undergo a comprehensive review by our team. We commit to ensuring each claim is evaluated fairly, transparently, and based on its individual merits.
  • Proof of Purchase: Users must provide a valid proof of purchase when submitting a warranty claim. This proof serves to verify the purchase date and ascertain the device's warranty status.
  • Decisions: Upon assessment, the warranty team will determine the appropriate course of action. This may include repairs, replacements, or other suitable remedies. We strive to address valid claims in a timely and efficient manner.

Limitations: The warranty provided is expressly limited to the terms stated here. LinkPro will not be responsible for any consequential, indirect, or incidental damages arising from the use or inability to use the device, even if informed of the possibility of such damages in advance.

Users are encouraged to familiarize themselves with this warranty clause to understand their rights and obligations. If there are any questions or clarifications needed, users should reach out to our support team for assistance.

‍

‍